Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Certain items may be exempt from being returned, such as personalized or custom-made products. If you are unsure whether your item is eligible for return, please contact us for clarification.
Return Request Process
To initiate a return, you must email us at [email protected] within 30 days of receiving your order. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Returns requested after the 30-day period may not be accepted.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. JourneyBlends.com cannot guarantee that we will receive your returned item, and we are not responsible for items lost in transit during the return process.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that the time it takes for the refund to appear in your account may vary based on your bank or payment provider.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. Follow the return request process outlined above to return your item before making a new purchase.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We may request photos of the damage for our records. Depending on the situation, we will either provide a replacement or issue a full refund. Claims for damaged or defective items must be made within 7 days of receiving your order.
Contact Information
If you have any questions about our Return and Refund Policy or need assistance with a return, please reach out to us via email at [email protected]. Our customer service team is available to help you with any inquiries you may have regarding your order or the return process.